Return and Refund Policy

Refund, Return & Exchange Policy

At Phone Hub, we want our customers to have a smooth and reliable shopping experience. Please check the product details, specifications, and compatibility carefully before placing your order. We are not responsible for issues caused by selecting an incompatible product.

Damaged or Defective Products

If your order arrives damaged or the product has a manufacturing fault, you must contact us within 24 hours of delivery. Clear photos or a video showing the issue, along with the product packaging, may be required for verification.

If the issue is confirmed to be a genuine product defect, Phone Hub will provide a replacement or exchange, subject to product availability.

Products that have been damaged through misuse, improper installation, physical damage, or normal wear and tear are not considered defective.

Return Requests

Return requests must be submitted within 24 hours of receiving your order. Products must be unused, undamaged, and returned in their original packaging with all included accessories.

All returned products are inspected before a return or exchange is approved. Products that have been opened, used, modified, or damaged after delivery may not qualify for a return.

Change of Mind

If you change your mind after receiving your order, a return may be accepted only if the product is unused, unopened, and in its original condition.

Return shipping costs in such cases will be the customer's responsibility. Shipping charges paid on the original order are non-refundable.

Cash on Delivery

Phone Hub currently offers Cash on Delivery (COD) only. As no online payment is collected at the time of ordering, cash refunds are not available.

For an approved return, Phone Hub may offer a replacement, exchange, or store voucher, depending on the nature of the request and product availability.

Warranty

Some products may include a manufacturer or seller warranty. Warranty coverage applies only to manufacturing defects and does not cover damage caused by misuse, accidents, liquid exposure, unauthorized repairs, incorrect usage, or normal wear and tear.

Warranty claims are subject to product-specific warranty terms.

Shipping Charges

Shipping charges are non-refundable. If a return is approved due to a change of mind or an incorrect product selection, the customer may be responsible for the return shipping cost.

If the product is confirmed to have arrived damaged or defective, Phone Hub will provide return instructions on a case-by-case basis.

Store Voucher Policy

Where a voucher is issued, it can only be used for future purchases from Phone Hub. Vouchers are non-transferable and cannot be exchanged for cash.

Any expiry date or conditions applicable to the voucher will be communicated when it is issued.