Terms & Conditions
Last Updated: August 12, 2026
Welcome to Phone Hub. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
Phone Hub reserves the right to update, change, or modify these Terms & Conditions at any time without prior notice. Any changes will become effective once published on our website.
By using our website, you confirm that the information you provide during checkout is accurate and complete.
2. Products & Product Information
We make reasonable efforts to ensure that product names, images, descriptions, specifications, and prices displayed on our website are accurate.
However, minor differences in product color, packaging, appearance, or design may occur due to lighting, photography, screen settings, or manufacturer updates.
Product availability may change without notice.
3. Product Compatibility
Customers are responsible for checking product compatibility before placing an order.
Please make sure that the selected charger, cable, earphones, screen protection, or other accessory is compatible with your device.
Phone Hub is not responsible for compatibility issues resulting from the customer selecting the wrong product or model.
If you are unsure about compatibility, we recommend contacting us before placing your order.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
Phone Hub reserves the right to correct pricing errors, product information errors, or other inaccuracies on the website.
If an order is affected by a significant pricing or listing error, we may contact the customer before processing the order.
5. Orders
When you place an order, you are making a request to purchase the selected products.
Phone Hub reserves the right to accept, cancel, or refuse an order in certain circumstances, including incorrect customer information, product unavailability, suspicious activity, or other issues that may prevent us from fulfilling the order.
We may contact customers by phone or WhatsApp to confirm an order before dispatch.
6. Cash on Delivery
Phone Hub currently accepts Cash on Delivery (COD) as its payment method.
Customers are expected to provide accurate contact and delivery information and be available to receive and pay for their order when it arrives.
Repeated refused or unaccepted COD orders may result in restrictions on future COD orders.
7. Shipping & Delivery
Delivery times provided on the website or through our communication channels are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Once an order has been handed over to the courier, delivery is subject to the courier's processes and timelines.
Customers are responsible for providing a complete and accurate delivery address and contact number.
8. Returns, Exchanges & Defective Products
Returns and exchanges are handled according to our Refund, Return & Exchange Policy.
Customers should inspect their order upon delivery and report any damaged, defective, or incorrect product within the specified time period.
Products that have been misused, modified, physically damaged, or improperly handled may not qualify for a return, exchange, or warranty claim.
9. Warranty
Where a product carries a warranty, the warranty is limited to manufacturing defects and is subject to the specific warranty terms applicable to that product.
Warranty coverage does not normally include damage caused by misuse, accidents, liquid exposure, physical damage, unauthorized repairs, or normal wear and tear.
10. Website Use
Customers agree not to misuse, disrupt, damage, or attempt to gain unauthorized access to our website or its services.
You may not use our website for unlawful activities or in a way that could negatively affect Phone Hub, other customers, or our website.
11. Intellectual Property
All content on the Phone Hub website, including logos, brand names, product descriptions, graphics, images, text, and other materials, belongs to Phone Hub or its respective owners and may not be copied, reproduced, or used without permission.
12. Third-Party Services
Phone Hub may use third-party services such as courier companies, payment-related services, website providers, or other service providers to operate and fulfill orders.
Phone Hub is not responsible for delays, interruptions, or issues caused directly by third-party services, although we will make reasonable efforts to assist customers when possible.
13. Limitation of Liability
Phone Hub will not be responsible for losses or delays resulting from circumstances outside our reasonable control, including courier delays, natural events, technical issues, incorrect customer information, or other unforeseen circumstances.
Our responsibility regarding a purchased product is limited to the remedies available under our applicable return, exchange, and warranty policies.
14. Privacy
Customer information provided during an order is handled in accordance with our Privacy Policy.
We may use customer information where necessary to process orders, confirm purchases, arrange delivery, provide customer support, and communicate regarding orders.
15. Policy Acceptance
By accessing the Phone Hub website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our applicable Refund, Return & Exchange Policy and other store policies.
Phone Hub reserves the right to update these Terms & Conditions when necessary.