Frequently Asked Questions

Find quick answers about ordering, delivery, returns and our products below. Can't find what you're looking for? Email us at phonehubpkcom@gmail.com.

Ordering and payment

How do I pay for my order?

We offer cash on delivery (COD) all over Pakistan. You pay the courier in cash when your order arrives, so there is no need to pay online.

Will you confirm my order before sending it?

We may call you to confirm your order before dispatch, so please enter a phone number you can be reached on.

Can I change or cancel my order?

Yes, if it has not been shipped yet. Email us as soon as possible with your order number and the change you need.

Delivery

Do you deliver all over Pakistan?

Yes. We deliver to cities and towns across Pakistan. We do not ship internationally at this time.

How long does delivery take?

Orders are delivered within 2 to 4 business days after confirmation. Remote areas may take a little longer.

How much is delivery?

Delivery is Rs 250 on orders up to Rs 2,999, and free on orders of Rs 3,000 and above.

How can I track my order?

Once your order ships, we send you a tracking number so you can follow your parcel with the courier.

Returns and replacements

What if my product is faulty, damaged or wrong?

Contact us within 7 days of delivery and we will replace it free of charge. If a replacement is not available, we will offer an exchange for a similar product or a full refund.

How do I request a replacement?

Email us at phonehubpkcom@gmail.com within 7 days of delivery with your order number and a photo or short video of the issue. Once approved, send the product back with its box and accessories, and we will ship your replacement.

How do refunds work if I paid cash on delivery?

Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5 to 7 business days after we receive the returned item.

Can I return something if I change my mind?

Yes, if the product is unopened and in its original sealed packaging, within 7 days of delivery. The return delivery cost is paid by the customer. Opened earphones and earbuds, and screen or lens protectors that have been applied, cannot be returned unless they are faulty.

See our full Refund Policy for details.

Products

Are your products original?

Our Login, Faster, OCTO and RAMCO products are genuine brand products, and our Apple 20W and 40W power adapters are original Apple. We also sell budget-friendly first copy options, which are always clearly labeled as first copy or "style" products in their description, so you always know exactly what you are buying.

Do your products come with a warranty?

All products are covered by our 7-day replacement guarantee. Some products also include a manufacturer warranty, which is listed on the product page.

How do I know if a product will work with my phone?

Every product page lists compatible devices, and many include FAQs about compatibility. The main thing to check is your phone's port: iPhone 14 and older use Lightning, while iPhone 15 and newer and most Android phones use USB-C. If you are unsure, email us before ordering and we will help you choose.

Which charger fast charges my iPhone?

iPhones fast charge with a USB-C Power Delivery (PD) charger of 20W or more. For iPhone 17 and the iPhone 18 Pro series, the original Apple 40W Dynamic Power Adapter gives the fastest speed. Older iPhones with Lightning need a USB-C to Lightning cable.